RETURN & REFUND POLICY
Last Updated: [Insert Date]
We want you to love your order. If something isn’t right, we’ll make it right. Whether you need a different size, color, or style, we’ll reprint and reship it faster than you can say “fashion emergency.”
This Policy explains how returns, exchanges, and refunds work.
1. Eligibility for Returns & Exchanges
To qualify for a return or exchange:
- Your request must be submitted within 30 days of your order date
- Items must be unworn, unwashed, and in original condition
- Original tags must be attached
- Items must be free of scents, deodorant marks, makeup, or visible wear
If an item is returned with signs of wear, damage, or odor, we may not be able to process the return.
2. How to Start a Return or Exchange
To begin, please contact us:
Email: help@outofprint.com Or chat with us through our website
Include the following:
- Your Order Number
- Your name and shipping address
- The item(s) you want to return
- The reason for the return
- Whether you want a refund or exchange
Once we receive your request, we’ll guide you through the next steps.
3. When We Will Replace or Refund an Item
We’ll send a replacement or issue a refund if:
- You received the wrong item
- Your product arrived damaged
- There was a printing error
- Something was missing from your package
If the issue was our mistake, we cover the return shipping.
4. Standard Returns (Customer‑Initiated)
If you’re returning an item for personal reasons (wrong size, changed your mind, etc.):
- You have 30 days from your order date
- Items must be in original condition
- Return shipping is your responsibility
- You must provide a tracking number for your return
- We’ll issue a refund once the item is received and inspected
Refunds are issued to your original payment method.
5. Promotional Orders
If your order included a promotion (e.g., “Spend $50, get 20% off”), your refund may be adjusted if returning items causes your order total to fall below the promo threshold.
Example: If you used a discount that required a minimum purchase, and your return drops you below that minimum, the discount may be removed from your refund.
6. Non‑Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return. If this applies, it will be clearly stated on the product page.
7. Processing Time
Once your return is received:
- Please allow 3–5 business days for inspection
- Refunds typically appear within 5–10 business days depending on your bank
We’ll notify you by email once your refund or exchange has been processed.
8. Contact Us
If you have questions about this Return & Refund Policy, we’re here to help.
